Program Manager, Clinical Redesign Initiatives
Position Summary
The Program Manager within the Camden Coalition of Healthcare Providers (Camden Coalition) is responsible for working across the Coalition to plan and sustain the infrastructure of programs through program implementation, monitoring, evaluation, and stakeholder engagement.
The Program Manager (Clinical Redesign Initiatives) will be a critical member of the Clinical Redesign team, specifically working to manage and implement projects related to activating clinical workflow changes across community partners with the purpose of improving care for complex patients. The candidate will be responsible for ensuring project scoping, planning, and activation as well as maintaining relationships with key program implementation partners, including primary care offices.
This individual will obtain, organize, and report programmatic process and outcome data for use by directors, managers, and staff to improve the efficiency of the program. In addition, this individual will be responsible for coordinating various aspects of the program, including communications, meetings, implementation coordination across partners and partnering organizations, evaluation efforts and other support efforts as needed.
Essential Functions
1. Manage projects and programs through various phases of planning, implementation, maintenance, and evaluation/conclusion.
2. Utilize design and/or quality improvement tools to work to map workflows and, in partnership with clinical sites, identify, pilot, and/or implement potential solutions to improve care for vulnerable populations.
3. Organize and facilitate meetings and events with internal and external stakeholders.
4. Provide quality assurance in data collection, structure, dataflow, and reporting of quantitative metrics.
5. Develop, coordinate and participate in cross-department capacity building activities, including writing and community engagement programs.
6. Work cross-departmentally and externally to ensure all programs and workflow/dataflow development is aligned with QI program requirements, goals and objectives.
7. Develop and implement quality improvement activities; develop tools and workflow changes in parallel with program goals to improve outcomes.
8. Provide direct supervision to program assistants and/or interns as needed.
9. Maintain, circulate and provide support and training on policies and procedures to primary care practices, partners, and staff.
10. Coordinate meetings and professional education opportunities and perform requested follow-up duties.
11. Represent the program and/or the Coalition at various local, state, and national meetings.
12. Assist in writing grants or reports.
13. Report program activity and progress regularly with the Director, Coalition Board, project stakeholders, and partnering agencies. Compile and submit reporting, as directed by the Program Director(s).
14. Play a consistent and active role in identifying program inefficiencies and finding collaborative solutions to problems.
15. Assist Program Director(s) and senior staff with additional special projects and administrative assistance.
16. The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.
The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.
Non-Essential Functions
1. Attend relevant training as necessary to maintain professional certification and/or knowledge.
2. Adheres to CCHP's guidelines and ensures the appropriate handling of sensitive information.
3. May work non-traditional hours based on operational needs and to meet the needs of the community.
4. Completes special projects specific to the function of the department or as needed for the department.
5. Other duties as assigned within the scope of position expectations.
