Operations Control Center Supervisor
Operations Control Center (OCC) Supervisor
Responsible for the daily monitoring, operations, and response to customer, parent and student calls associated with the operational control room. Monitors and operates utility and building systems through the operational control room to ensure satisfactory conditions for all customers. Responds to problems within these systems using established procedures and professional judgment. Answers customer calls and responds accordingly to ensure satisfactory customer service. Supervises the work of union mechanics assigned to control room. Assists with the writing of operational procedures and other tasks necessary to keep the operations control room operating
efficiently. Must be able to interface and communicate effectively with mechanics, supervisors, managers, and outside agencies. Works either a rotating shift or set
shift. Must fill shifts for other supervisors when needed.